Terms and conditions of use and sale

INDEX:

I - TERMS AND CONDITIONS OF USE AND SALE

Clause 1: Identification and Contacts

Clause 2: Purpose and Scope of Application

Clause 3: Consent and Online Registration

Clause 4: Online Contracting

Clause 5: Liability and Complaints

Clause 6: Intellectual Property

Clause 7: Processing of Personal Data

Clause 8: Website Security and Cookies Policy

Clause 9: Governing Law and Jurisdiction

II - GENERAL TERMS AND CONDITIONS OF SALE

Clause 10: Products and/or Services

Clause 11: Customer Part Delivery Method

Clause 12: Conditions of Engine Sales and Warranties

Clause 13 - A: Warranty – General Provisions

Clause 13 - B: Repairs and Repair Warranty

Clause 13 - C: Warranty – Exclusions

Clause 14: Price of Products and/or Services

Clause 15: Shipping and/or Delivery Prices

Clause 16: Order Shipment and Receipt

Clause 17: Payment

Clause 18: Right of Withdrawal

Clause 19: Workshop

Clause 20: Batteries

I - TERMS AND CONDITIONS OF USE AND SALE

Clause 1.

(Identification and Contacts)

1. AIRBAGSZENTRUM - SOCIEDADE UNIPESSOAL, LDA, corporate entity no. 508263069, headquartered at R. 10, Zona Industrial de Rio Meão, no. 356, 4520-475 RIO MEÃO, hereinafter referred to as “Zentrum”, is the legitimate owner of the domain www.electriczentrum.com (hereinafter, the “website”), which may not be associated with any content other than that appearing on the internet page (webpage) accessible through that domain and made available by Zentrum or by duly authorized parties.

2. The website is intended for the promotion and sale of the goods and services made available on it by Zentrum.

3. All communications addressed to Zentrum and made under this agreement must be in writing and sent by registered mail to its headquarters address and/or by email to: geral@zentrum-group.com.

4. Without prejudice to the previous point, Zentrum has a telephone contact +351 256 104 840, available on business days between 9:00 a.m. and 12:30 p.m. and between 2:00 p.m. and 6:00 p.m.

5. Zentrum does not have a physical store, so any request for a visit for a meeting or to address another matter must be scheduled in advance through the contact methods indicated in this clause and available on the website.

Clause 2.

(Purpose and Scope of Application)

1. The goods and/or services made available by Zentrum are intended for professional use in the automotive sector, primarily for commercial use, without prejudice to being contracted for strictly private purposes and, therefore, by consumers.

2. For the purposes of interpreting this agreement:

a) “Use of the website” includes any operation and/or transaction, commercial or otherwise, carried out on the website concerning the accessible content, for a specific purpose or not – including, but not limited to, the purchase of any product and/or service, the download of videos, images, or any other content available on the website protected by copyright or industrial property rights;

b) “User of the website” (or simply “user”) means anyone who uses it with or without the intention of acquiring the products and/or services made available by Zentrum, under the terms defined for the use of the website and in accordance with the established privacy and cookies policies;

c) “Client” means any individual or legal entity who purchases products from Zentrum, through in-person sales or through the website;

d) “Registered Client” is the “user of the website”, whether an individual or legal entity, after the actual purchase of a product and/or service made available and once registered on the website as such; they remain an “potential registered client” when, despite being properly registered, they have not yet made a purchase;

e) “Consumer” means a natural person to whom goods are supplied, services are provided, or any rights are transferred by a person acting in the course of a professional economic activity aimed at obtaining profit and acting for purposes outside their commercial, industrial, craft, or professional activity;

f) “Company” refers to all other clients, individuals or legal entities, not covered by the concept of “Consumer” as described in the previous paragraph;

g) “Producer” means the manufacturer of a consumer good, the importer of the consumer good into the European Union, or any other person presenting themselves as the producer by indicating their name, brand, or other identifying mark on the product;

h) “Repair” means, in the case of non-conformity of a good, the restoration of the consumer good’s compliance with the contract;

i) “Order number” means the internal reference issued by Zentrum for each of the products it provides, functioning as a unique identifier for stock management and control purposes;

j) “Business day” means any weekday other than Saturday, Sunday, or a public holiday in Portugal;

These definitions do not invalidate other definitions appearing in these “Terms and Conditions of Sale” which, for the sake of consistency, are set out in their appropriate sections.

3. If any clause of these terms is declared null or void due to a breach of any mandatory rule by a Portuguese court or other competent authority, such clause shall, if not interpretable in accordance with the law, be deemed unwritten, and the gap shall be filled according to legal provisions.

4. Zentrum reserves the right to amend these “Terms and Conditions of Use and Sale” and “General Conditions of Sale” without prior notice and therefore advises regular consultation.

Clause 3.

(Consent and Online Registration)

1. Proper use of the website depends on the express, irrefutable, and unconditional acceptance of the terms of this agreement by the user, registered client, or potential registered client, who declares to have read and understood its terms, including but not limited to, the processing of personal data provided during registration.

2. To ensure that the user of the website and potential registered client gives their consent as defined in the previous point freely and voluntarily, Zentrum has created a click validation box associated with the terms of this agreement, without which no client registration can be granted and no purchase can be made.

3. For the purposes of the preceding point, and notwithstanding the possibility of withdrawing consent under the terms later explained in this agreement without suffering any prejudice, in addition to the above-mentioned click validation box, the user’s, client’s, or potential registered client’s conduct—reflected in the act of purchase—is sufficient to indicate their clear intention to contract with Zentrum in accordance with this agreement, the content of which they declare to have read through the website they are using.

4. Without prejudice to the provisions of points 2 and 3 of this Clause, proper use of the website requires the user to be over 18 years old and to have a valid email address.

5. For the purposes of “registration” under this agreement, the user must provide certain personal data and, once registered, will have access to those same data, being able to modify or delete them using the access keys they have defined, as better detailed in Clause 7 of this agreement (“Processing of Personal Data”).

6. The registration referred to in the preceding points of this Clause is intended to ensure the proper execution of the contract and is a condition without which Zentrum shall not be bound by this agreement, both parties acknowledging the importance of this requirement. Furthermore, providing incorrect data by the user shall be equivalent to a lack of registration.

7. It is through registration that the user of the website qualifies as a potential registered client, since it is with registration that they can contract for goods and/or services provided by Zentrum.

8. During the purchase process, registration may not yet have been completed, which does not prevent the client from continuing with the purchase process and using the already created “shopping cart,” registering at the time of order completion.

9. Once registered, the client may also access their order in their reserved area, for order tracking purposes, including managing their personal data and reviewing their order history.

10. Registration also allows the client to apply for potential offers, promotions, or special benefits, the terms of which will be communicated and presented by Zentrum when deemed appropriate and convenient, and will form part of this agreement.

Clause 4.

(Online Contracting)

1. The user of the website may browse it freely and without charge, provided they fully agree with this agreement, without being required, in particular, to register as a client or to contract with Zentrum.

2. After registration, which requires prior acceptance of the terms of this agreement as set out herein, the user may, in particular, order the goods and/or services made available by Zentrum, choose the available payment methods, select the shipping options, check their purchase history, and consult the status of their order.

3. After the user or potential registered client indicates their intention to order a good and/or service made available by Zentrum, namely through registration and selection of the electronic option “buy,” they will receive a message acknowledging receipt of their order at the email address provided during registration.

4. At no time shall the communication sent to the client acknowledging receipt of the order by Zentrum constitute the formation/conclusion of the contract, which will only be considered concluded once payment has been received and Zentrum issues confirmation of payment and order.

5. For the purposes of the previous point, the “communication” will include the order number (which must be used by the client in any correspondence with Zentrum regarding that order), as well as all data provided by the client during registration. The client must review and request correction of such data if necessary, otherwise Zentrum shall not be held liable for any damages resulting from uncorrected errors.

6. At the time of placing the order, the client must verify the registration details and billing information, correcting any errors — in particular, but not limited to, modifying the quantity of products they wish to purchase, adding or removing one or more products from their order — otherwise Zentrum shall not be liable for any damages resulting from uncorrected errors.

7. Without prejudice to the preceding points of this Clause, Zentrum will not accept changes to the shipping address after order confirmation. The client may request such changes directly from the subcontracted carrier, but such alteration shall be at their own responsibility, cost, and risk, and Zentrum shall not be liable in any circumstance.

8. Zentrum will reject any order suspected of having been made in bad faith, in complete disregard of this agreement, in violation of applicable law, or for any other legitimate reason, whenever detected and at any stage of the process.

Clause 5.

(Liability and Complaints)

1. Without prejudice to any potential liability of the producer, Zentrum does not guarantee and shall not be responsible for any damages of any kind resulting from the use of the products and/or services made available on the website in violation of this agreement, from incorrect installation by the client or third parties (even if in accordance with the standards defined by the brand or manufacturer), or for any other damages arising from loss of profits, business interruptions, or similar circumstances, or disputes arising between the client and third parties.

2. The position now assumed by Zentrum does not prevent it from recognizing, reinforcing, and advising the user or potential client regarding the care to be taken when handling the products and/or services provided by Zentrum. However, such advice shall in no way be considered a warranty or assumption of responsibility by Zentrum, especially since the client, by making the purchase, declares to have the competence and/or training for its use and/or installation, thereby assuming all risks.

3. This limitation of liability by Zentrum is essential to the conclusion of the sale, a condition that the user and potential client hereby acknowledge.

4. The provisions of this Clause do not affect any breach that, by law or agreement, grants the other party the right to terminate the contract under general legal principles, without prejudice to applicable legal compensation.

5. To the extent permitted by law and by this agreement, the user and/or registered client agrees to hold Zentrum harmless from any claims, losses, liabilities, costs, damages, and expenses, including, but not limited to, attorney fees arising from the use of the contracted products and/or services, transportation costs related to vehicle immobilization, labor costs, and others, when such use is in violation of this agreement, the law, or third-party rights.

6. Any acts or omissions that the user and/or registered client considers to be in breach of this agreement must be reported to Zentrum within 30 days of becoming aware of the fact, via email or, if not possible, by registered mail with acknowledgment of receipt. The complaint must include:

a) Order number;

b) Reference and quantity of the ordered products;

c) Reference of the product received;

d) Exact reason for the complaint.

7. Once the complaint has been received from the user and/or client in accordance with the preceding point, Zentrum undertakes to analyze it and issue a response within 30 days, which may be extended for an equal period if necessary.

8. The 30-day period referred to in point 6 of this Clause is reduced to 5 days whenever:

a) The client is not a consumer;

b) The reason for the complaint is the detection of an “order failure”;

c) The client did not record any reservations regarding such failure on the “delivery document.”

In its responses to client complaints, Zentrum shall, whenever it deems appropriate, inform the client of the possibility of returning the claimed product, indicating the “conditions for product returns.”

9. No request for return or refund shall be accepted for orders of specific products for which a non-refundable deposit was requested from the client to process the order.

Clause 6.

(Intellectual Property)

1. Both the website page and the domain “electriczentrum.com,” through which it is accessible, are owned by Zentrum and may not be used without its authorization, except for the use permitted to the website user or potential client for proper execution of this agreement.

2. Zentrum also owns all components that may be considered “works” under the applicable copyright laws, including but not limited to all texts, graphics, photographs, music, videos, and the organization of the webpage itself.

3. Any patents, trademarks, logos, designations of origin, or other distinctive trade signs used by Zentrum on the website and consequently included in its content, are owned by Zentrum as industrial property rights.

4. Without prejudice to lawful uses, such as for personal and private purposes, the use of the intellectual property rights referred to in this Clause by website users, clients, or potential registered clients must always comply with the proper execution of this agreement.

5. The provisions of this Clause do not affect the existence of intellectual property rights not owned by Zentrum, including but not limited to those covering goods and services available on the website which are, therefore, outside its responsibility.

6. The content made available on the website is protected under the applicable intellectual property laws, and any use, reproduction, or citation, in whole or in part, is expressly prohibited and legally punishable when carried out without the prior authorization of Zentrum or its legitimate owner.

7. Zentrum shall not be liable for any use of the website content that violates the provisions of this Clause or any protection granted under applicable intellectual property laws.

Clause 7.

(Processing of Personal Data)

1. Zentrum, in its capacity as the data controller and/or through any subcontracted entity, undertakes to collect and use the personal data of natural persons provided during their registration in accordance with the legislation in force in the European Union regarding the protection of personal data.

All in accordance with the “Personal Data Protection Declaration” available on our website at: https://electriczentrum.com/pt/content/15-politicas-de-privacidade.

2. Zentrum guarantees and undertakes, as the data controller and/or through any subcontracted entity, to apply appropriate technical and organizational measures so that its employees and other professionals protect the personal data provided by the client or potential registered client during registration, ordering and/or payment through the website, and to which they have access within the scope of this agreement, ensuring transparency, integrity, fairness, confidentiality, and security, as well as protection against unauthorized or unlawful processing, and against accidental loss, destruction, or damage.

3. Zentrum may transfer the data collected under this agreement to a subcontracted entity if this is expressly consented to by the user and/or client or potential registered client, required by national legislation, or justified by public interest, commercial reasons, or other legitimate interests of Zentrum.

4. For the purposes of interpreting this agreement, Zentrum undertakes to collect only the personal data necessary for the proper performance of the contract, limiting their processing to that same purpose unless otherwise authorized by the user, client, or potential registered client, or communicated to them.

5. The data collected and processed under this agreement shall be retained for the duration of the agreement and may be kept beyond that period if required by national legislation, for reasons of public interest, commercial or other legitimate interests of Zentrum, any subcontracted entity or partner, or if the user, client, or potential registered client expressly consents to their use for other purposes.

6. Without prejudice to the preceding points, Zentrum may use the collected information for direct marketing purposes (sending newsletters), and the user of the website, client, or potential registered client may object to such processing at any time. Any other type of commercial promotion, whether by Zentrum or third parties, requires the express consent of the user and/or client or potential registered client.

7. The user of the website, client, or potential registered client must ensure the truthfulness, accuracy, correctness, and updating of their personal data. The creation of false identities is not permitted, and they must also ensure the confidentiality of their access credentials to prevent misuse by third parties.

8. The personal data provided under this agreement shall not be disclosed, except if this is communicated to the user and/or client or potential registered client, together with information regarding the recipients of the disclosed data.

9. Without prejudice to mandatory legislation applicable to this agreement, the client or potential registered client, as the data subject, has the following rights regarding personal data collected and processed under this agreement:

a) The right to access their data and request information, in writing or otherwise, that they consider necessary regarding their processing, and a fee may be applied in the case of unfounded or excessive requests;

b) The right to rectify personal data that are outdated, incorrect, or incomplete;

c) The right to object to the use of personal data: (1) for the purpose of safeguarding the legitimate interests of Zentrum or its business partners; (2) when they do not serve the purposes for which they were provided; (3) when automated data processing is involved – including profiling –, unless compelling reasons justify and substantiate such processing and prevail over the rights of the data subject, such as the exercise or defense of rights in judicial proceedings;

d) The right to erasure when (1) the data are no longer necessary for the purposes for which they were collected or processed; (2) the data subject withdraws consent previously given freely and knowingly; or (3) the data have been unlawfully used, unless national legislation imposes requirements to retain data for reasons of public, commercial, tax, national security, billing, or other interests, without prejudice to their deletion when Zentrum, as data controller and/or through any subcontracted entity, considers that the data have fulfilled their purpose;

e) The right to restrict processing to what is strictly necessary, only by those who genuinely need access and for the period and purposes strictly required, as mentioned in the previous paragraphs;

f) The right to data portability to another data controller, provided that this is technically possible;

g) The right to lodge complaints with the National Data Protection Commission in case of violation of the rights described in this Clause, without prejudice to the right to pursue judicial remedies.

For this purpose, Zentrum may require evidence proving the data subject’s identity and may seek compensation for any costs incurred as a result of the data subjects’ requests.

10. Without prejudice to the preceding paragraphs, in the event of a data breach or unauthorized access to hosted information, Zentrum, as data controller and/or through any subcontracted entity, shall, whenever required by applicable law, particularly when such a breach poses a high risk to the rights of data subjects, provide them with information within a reasonable time, indicating, as precisely as possible, the affected data, the potential consequences of the breach, and the measures adopted to remedy it.

11. The parties, as well as their respective employees and other professionals with whom they are contractually connected, are bound to confidentiality regarding personal data and other information they become aware of due to their direct involvement in the execution of this agreement, even after the termination of their duties, except where such disclosure is required by national legislation, for reasons of public interest, commercial, tax, national security, billing, or other legal obligations.

12. The user, client, or potential registered client may exercise their rights under this Clause by contacting Zentrum through the means referred to in this agreement or via their reserved area on the website.

Clause 8.

(Website Security and Cookies Policy)

1. The website uses cookies (or “connection tokens”), which are small text files stored on the electronic device used — such as a computer or mobile phone — through the internet browser, useful for retaining information about the user’s visit to the website — such as preferences or visited pages — across different sessions, for the proper functioning of the website. They serve statistical purposes or to match the user’s profile with potential products and/or services of interest provided by Zentrum or third parties.

All in accordance with the “Cookies Policy” available on our website at: https://electriczentrum.com/pt/content/14-politica-de-cookies.

2. The information collected through cookies may be used by Zentrum, subcontracted entities, or third parties, and allows, among other purposes, the personalization of the services provided and the improvement of the relevance of the available information, optimizing and conditioning the operation and security of the website.

3. Your express acceptance is required, as better specified in the aforementioned “Cookies Policy”, under penalty of being prevented from continuing to browse the website.

4. The security and privacy settings associated with the cookies referred to in the previous point are normally pre-programmed but can be configured through the internet browser; in particular, they can be disabled, although such restrictive options may result in limited access to the website.

5. The user is solely and entirely responsible for ensuring that the electronic device through which they access the website is properly protected against harmful and/or malicious software.

6. In compliance with the provisions of Clause 7 (“Processing of Personal Data”), Zentrum undertakes to adopt all security mechanisms within its reach, namely to cooperate with the competent supervisory authority(ies) in this matter, to create and/or adopt systems for recording personal data processing activities, to implement systems for risk verification and identification for data subjects, as well as to develop internal organizational solutions and other measures capable of ensuring compliance with the European legislation in force regarding personal data protection.

Clause 9.

(Governing Law and Jurisdiction)

1. It is agreed that all disputes arising from the interpretation and execution of this agreement shall be settled under Portuguese law and submitted to the Court of the District of Porto, with express waiver of any other court of any other jurisdiction.

2. Without prejudice to the provisions of the previous points of this Clause, the registered client considered a consumer under the definition in Clause 2 (“Purpose and Scope of Application”) and under the legislation in force, has access to alternative dispute resolution mechanisms, which may be consulted on our website at https://electriczentrum.com/pt/content/93-arbitragem-de-litigios.

II - GENERAL CONDITIONS OF SALE

Clause 10.

(Products and/or Services)

1. The products and/or services provided by Zentrum under the terms and purposes of this agreement are intended for professionals in the automotive field and for the trade of such products. Therefore, they are essentially technical products intended for professional use.

2. The products and/or services referred to in the preceding paragraph must, due to their technical nature, be handled by individuals with the appropriate skills and/or training for such purposes, which Zentrum hereby recommends. Furthermore, such products supplied by Zentrum may only be used in vehicles or systems recommended by the manufacturer or equipment producer. Zentrum shall not be liable for any damages resulting from improper, careless, or negligent handling (including non-compliance with its recommendations), nor for careless and/or improper installation of the product sold.

3. For the purposes of this Clause, by purchasing a product and/or service from Zentrum, the registered client declares that they possess the necessary skills and/or professional training to handle it and assume responsibility for any damages resulting from its improper, careless, or negligent use, without prejudice to any possible liability of the producer.

4. The products offered by Zentrum are sold as second-hand items and, therefore, may show physical alterations such as differences in color or aesthetic imperfections like small scratches or wear marks due to normal and natural usage. These alterations will never compromise the safety of people or property and shall not be grounds for return.

5. Since Zentrum cannot prevent possible stock shortages of products and/or services offered on its website — particularly those caused by circumstances beyond its control — if it is unable to ensure delivery of the purchased product within 30 days from the date of contract conclusion, it will inform the client and reimburse the amount paid using the same payment method, within a maximum period of 14 days.

Nevertheless, if the client has ordered several products and/or services and only some of them are unavailable on the shipping date, the client may receive those available, being reimbursed for the unavailable ones.

6. The products and/or services are provided, displayed, and described according to their original features as supplied by the responsible party and/or producer, without prejudice to Zentrum adopting additional measures it deems necessary for safety reasons, namely keeping products sealed when justified by security and/or hygiene reasons.

7. For the purposes of the preceding paragraph, the visual representation of products, when available, is merely indicative and usually corresponds to a photographic image of the product, serving solely to present it for sale without any guarantee or commitment by Zentrum as to the exact correspondence between the image displayed on the website and the actual physical product — especially regarding the real dimensions and/or color shades of the products and/or their packaging. In case of discrepancy between the image and the product sheet, the description on the product sheet shall prevail, as it is based on information provided by the responsible party and/or producer.

8. In case of an obvious error regarding the product’s characteristics and its representation, the user may return it under the provisions of Clause 18 (“Right of Withdrawal”).

9. Without prejudice to the provisions of Clause 13 - A (“Warranty - General Provisions”), any function and/or result that product and/or service advertising may suggest to the potential registered client should be regarded merely as a suggestion, and Zentrum does not, at any time, intend to be bound by such a result or any warranty of that nature.

Clause 11.

(Customer Part Delivery Method)

1. The potential client may purchase a product from Zentrum by selecting the option “with customer part delivery.”

2. The client who purchases any product under this Clause must deliver the part to be returned to Zentrum’s facilities.

3. The part returned by the client must be in its original factory condition, without having been tampered with or subject to any type of repair attempt, and must be in a condition suitable for proper repair by Zentrum.

4. The part returned by the client must have the same characteristics, specifications, and reference as the part purchased.

5. If the return made by the client does not comply with the terms of this Clause, the client shall pay 50% (fifty percent) of the price of the purchased part.

6. For parts ordered for a specific client, a deposit is always required to place the order, as well as the delivery of the client’s old part.

7. The part returned by the client becomes the property of Zentrum at the time of purchase, that is, when the client pays the purchase price and Zentrum confirms the order and begins its execution.

Clause 12.

(Conditions of Sale for Engines and Warranties)

1. When the client purchases a rebuilt product, the price includes the return of another product with the same technical characteristics and in a repairable condition (without major damage). However, new purchase and sale conditions may be established between the client and Zentrum to redefine the product’s value, in cases where the engine sale requirements established in this Clause are not met.

2. Under the preceding point, the product to be returned must include only the engine block without any mounts, supports, or peripherals. If the client wishes to send the engine with such components, they must be transferred to the engine purchased by the client at an additional cost of €300.00 + VAT. This amount does not include testing of peripherals/components.

The returned product will always undergo a technical inspection, and if it does not meet the conditions specified in point 1 of this Clause, new purchase and sale conditions may be established between the client and Zentrum, including modification of the product price and corresponding service. In such cases, the client will always be informed via email of a revised quotation.

If the client chooses not to proceed with the quotation, an inspection fee will be charged, depending on the analyzed/returned product:

a) Inspection fee for engine block without mounts, supports, or peripherals: €50.00 + VAT;

b) Inspection fee for engine block with mounts, supports, or peripherals: €150.00 + VAT.

The technical inspection consists of a visual diagnosis and disassembly of the engine and does not require the client’s prior authorization, as they have already agreed to this procedure by accepting this agreement and specifically by requesting the collection/shipment of the product via email or appropriate form. If the client rejects the quotation, the engine must be collected/shipped in the condition it is in after inspection — that is, fully disassembled, with all components and small parts (screws, washers, etc.) properly organized on a pallet or similar.

3. In addition to the product’s base price, Zentrum may charge surcharges for additional accessories and electrical/electronic components, such as potentiometers, electronic injectors, heat exchangers, and others.

4. When the client purchases an engine block without peripherals, the client is responsible for testing and installing them. In case of warranty claims, the client may be required to provide test results proving that the peripherals installed on the engine (injectors, exchangers, turbos, among others deemed necessary by Zentrum) were properly tested.

5. Rebuilt/reconditioned engines carry a 3 (three) year warranty. Used engines carry an 18 (eighteen) month warranty.

6. Without prejudice to the provisions of Clause 13 – A (“Warranty – General Provisions”), in these cases, the warranty depends on the client, at the time of failure, notifying Zentrum through the workshop and providing the necessary data to determine the cause and liability of the defect.

7. Without prejudice to the provisions of Clause 13 – C (“Warranties – Exclusions”), the warranty on engines sold by Zentrum is void in the following cases:

a) Internal or external tampering with the product without Zentrum’s prior authorization;

b) Use of the product in a manner not foreseen by the manufacturer, such as for racing or competition vehicles;

c) Use of consumables (oils, filters, coolant, etc.) not recommended by the manufacturer;

d) The engine warranty is immediately void in the absence of test results proving the proper functioning of the injectors and if the water and heating radiators are not replaced;

e) Failure to test the peripherals installed on the engine by the client;

f) Failure to comply with the recommendations provided by Zentrum’s technical department at the time of engine sale, which may include, among others, the replacement of radiators, pipes, or even peripherals;

g) Removal of warranty seals present on the engine, which indicate the temperature reached by the engine during operation;

h) When the warranty seal on the cylinder head shows that the temperature has exceeded 90ºC.

9. In the case of in-store pickup of any engine that the client has left for repair, replacement, quotation, or any other service provided by Zentrum, the company will inform the client that the engine is ready for pickup. The client must collect it within 5 business days after being notified. After this period, a storage fee of €10.00/day + VAT will be charged, and the engine will be considered abandoned after 10 business days from the pickup notice date, at which point it becomes the property of Zentrum.

10. The company is not responsible for damages or costs arising from manufacturing defects of new consumables and components applied to the engine (gaskets, seals, retainers, bolts, etc.).

Clause 13 - A

(Warranty – General Provisions)

1. With the sale of products and/or services provided by Zentrum, the Client is entitled to a warranty of conformity, adequacy, and quality under the applicable legal terms, which may be exercised directly with Zentrum or with the manufacturer identified on the product and/or service sold.

To contact Zentrum regarding warranty claims, the Client may send an email to: geral@zentrum-group.com. The Client may also fill out the warranty form via the online chat available on the website www.electriczentrum.com or through the link https://ai.airbagszentrum.com/form/all/2.

2. Products sold by Zentrum are covered by a warranty (whose period begins upon delivery of the item or completion of the service, as applicable) under the following terms:

a) 3 (three) years when the product is rebuilt/reconditioned or 18 (eighteen) months when the product is used, if the buyer is a consumer;

b) 6 (six) months if the buyer is a business entity;

The Client’s rights associated with the legal warranty will lapse if the complaint is not submitted within the specified periods, without prejudice to the following paragraph.

3. The report of defects must be made as follows:

a) In the case of a sale to a Consumer, the applicable period corresponds to the warranty term;

b) In the case of a sale to a Business, the period is 30 (thirty) days from the date the non-conformity was detected.

If the complaint is not made within these timeframes, the right to exercise the corresponding claim shall expire.

4. The “lack of conformity,” as mentioned in the previous paragraph, must be communicated to Zentrum in writing, with identification of the order number and invoice. This may be sent by registered mail with acknowledgment of receipt to Zentrum’s headquarters, by email to geral@zentrum-group.com, through the online chat available at www.electriczentrum.com, or via the link https://ai.airbagszentrum.com/form/all/2, along with a request for:

a) Repair of the product;

b) Replacement of the product;

c) Appropriate price reduction;

d) Termination of the contract.

The right provided for in item d) is limited to clients who are Consumers, notwithstanding what may result from applicable civil liability law.

5. For the purposes of this Clause, “lack of conformity” implies the existence of defects and/or faults in the item sold, making it incompatible with its description under this agreement or preventing its regular and/or expected use.

6. Regardless of the Client’s status — consumer or otherwise — all legal and/or voluntary warranties granted by Zentrum become void when, in the case of a sealed product, it has been opened after delivery.

7. A Client that is a Business Entity and has activated the product warranty with Zentrum is responsible for payment of €125.00 + VAT (corresponding to the costs incurred by Zentrum for diagnostics, bench testing, labor time, etc.) if any of the following conditions are verified:

a) Verification of correct functioning of the part;

b) Detection of tampering or attempted intervention/repair of the part by third parties;

c) Impossibility of repairing the part due to reasons beyond the company’s control.

8. For verification and in case of disputes, Zentrum reserves the right to request the vehicle containing the part covered under warranty for the purposes of expert inspection, testing, and determining liability. The location of the inspection will be designated by Zentrum, which shall not be responsible for any transport, towing, or travel-related costs.

9. A Business Client shall bear the costs of returning the product under this Clause.

10. A Business Client who activates the warranty of a purchased, repaired, or rebuilt product shall be responsible for shipping and all associated transportation costs.

11. The analysis period for warranty claims of sold parts and completed repairs may range from 14 to 30 business days, except in cases where the nature and complexity of the parts, the severity of the non-conformity, or the effort required to complete the repair or replacement justify a longer period.

Clause 13 - B

(Repairs and Repair Warranty)

1. Repair services provided by Zentrum, except in cases where the client is previously notified otherwise, are covered by the warranty under the terms set forth in Clause 13 – A (“Warranty – General Provisions”).

2. The repair warranty covers only the parts actually repaired by Zentrum and does not extend to other parts of the vehicle in which the repaired component is installed.

3. Repaired goods benefit from an additional 6 (six) months of warranty for each repair, up to a maximum of 4 (four) repairs.

4. All parts are subject to a quotation cost of 40€+ VAT, which the client accepts under this agreement upon sending or delivering the part to Zentrum’s facilities. This amount will not be charged in the final repair price if the service is carried out. The quoted and/or repaired part must be in its original factory condition, without any tampering or repair attempts, and in its original state. If the part fails to meet these conditions, the quotation or testing fee stated in this clause will apply, depending on the process stage.

5. When the client chooses to deliver the part to be repaired directly at Zentrum’s facilities, they must fill out a repair form agreeing to our terms and service conditions. The repaired part must then be collected by the client.

During the repair service, if any of the situations below are identified, the client will be charged a testing fee of €125 + VAT:

a) Verification of correct functioning of the part;

b) Detection of tampering or attempted intervention/repair of the part by third parties;

c) Impossibility of repairing the part due to reasons beyond the company’s control;

6. If the repair is incomplete due to insufficient diagnostic information, client tampering, or reasons beyond Zentrum’s control, reimbursement of the repair amount will only be made after the client returns the repaired part and it is duly analyzed. If the client fails to return the repaired part, no refund will be made under any circumstances.

7. Zentrum is not responsible for damage caused to the unit by attempted reset operations via OBDII machine, and is not liable for any issues of this nature.

8. In all repairs/interventions performed on Mercedes SBC hydraulic units, the provided warranty does not cover the expansion accumulator, as it is considered a wear component.

Clause 13 - C

(Warranties – Exclusions)

1. A client who is not a consumer and cannot prove the nonconformity of the purchased product is not entitled to a warranty under Clause 13 – A (“Warranty – General Provisions”). To prove the “lack of conformity,” the client must request an expert inspection of the product from a qualified entity, bearing the respective costs, with no right to reimbursement from Zentrum. The resulting report must be sent to Zentrum.

2. The legal warranty does not cover defects or faults arising from improper installation of the product, incorrect handling, negligence, or violation of the terms of this agreement, specifically Clause 10 (“Products and/or Services”).

3. Zentrum shall not be responsible for any programming and/or coding required after installation of the products sold. Although the products sold are used parts, they maintain the manufacturer’s original specifications and quality standards and are sold with coding linked to the original vehicle.

4. Warranty claims will not be accepted for products purchased from Zentrum if the product warranty seals have been removed or tampered with (as shown in the image below).

5. The warranty also does not cover:

a) Replacement of consumable products;

b) Any software tampering of the purchased products;

c) Failure to replace spark plugs, ignition cables, ignition coils, or to repair/replace the engine wiring harness (in cases involving the purchase or repair of engine control units (ECUs) for gasoline vehicles);

d) Other defects resulting from external causes.

6. In the case of the warranty applicable to engines sold to Businesses under Clause 12 (“Conditions of Sale for Engines and Warranties”), this warranty does not cover:

a) Consequences of vehicle immobilization, travel distances, towing, and other items supplementary to product installation, such as filters, oils, etc.;

b) Labor costs for product replacement;

c) Transportation costs related to the shipment or collection of the product.

7. Any refund or return requests for products purchased from Zentrum will not be accepted if the protective seals on the vehicle connection plug have been removed or tampered with.

8. In the event of order cancellation by the client after having delivered exchange parts, Zentrum is not bound to, nor can it guarantee, their return, as they are destroyed within three (3) days after delivery. The client hereby consents to the destruction of the returned parts after the stated period.

Clause 14.

(Price of Products and/or Services)

1. The sale price of the products and/or services provided corresponds to the price indicated during the purchase process and is presented excluding VAT at the applicable rate.

2. Zentrum reserves the right to modify, correct, and/or update the prices of its offered products without prior notice to the user and/or client.

3. Price-related information shall be accurate and transparent, detailing all taxes and fees included in the final price.

4. The purchase price of the product and/or service shall include, where applicable, transportation and/or delivery fees.

5. Failure by the client to pay the sale price under Clause 17 (“Payment”) constitutes grounds for order cancellation by Zentrum.

6. When the client makes a purchase selecting the “Without Service” option, they cannot subsequently request any additional service (Cloning, Reset/Virginizing, or De-immobilization) after receiving the purchased part, and such circumstance cannot justify the part’s return.

7. In the case of in-store pickup of any part that the client has left for repair, replacement, quotation, or any other service provided by Zentrum, the company shall notify the client that the item is ready for collection. The item must be collected within 5 business days after notification. After this period, a storage fee of €2.50/day + VAT will be charged, and the part will be considered abandoned after 10 business days from the pickup notice, becoming the property of Zentrum.

8. The client may agree to reserve a product order by paying a deposit, the amount of which will be determined by Zentrum, in cases of reservation or supplier order requests. In such situations, the client will have 5 business days to collect the product, counting from the payment confirmation date in reservation cases, or from the notification date for collection in supplier order cases.

After this 5-day period, Zentrum reserves the right to retain the deposit amount without prior notice and without prejudice to legal invoicing obligations. Zentrum will notify the client via email or telephone.

Clause 15.

(Shipping and/or Delivery Prices)

1. The purchase price of the product and/or service does not include fees, taxes, or shipping and/or transportation costs.

2. The information regarding the final amount to be paid will be accurate and transparent, with a clear breakdown of all applicable taxes and legal rates.

3. The shipping and/or transportation costs for orders placed and to be shipped will be determined after the order is placed, depending on the weight of the order and the shipping destination, in accordance with the terms of the contracted carrier.

4. After the contract is concluded, Zentrum issues an invoice based on the information provided by the user and/or client at the time of registration, which shall be deemed accurate. The invoice will also be mailed to the address provided during registration, together with the order shipment, and made available to the client in their reserved area on the website.

5. The client has 5 business days to request a duplicate invoice from Zentrum in the event of non-receipt, loss, or misplacement of the original.

Clause 16.

(Order Shipping and Receipt)

1. Zentrum undertakes to fulfill the order without unnecessary delays and, in any case, no later than 30 days from the conclusion of the contract. Failure to meet this deadline may constitute a delivery delay, justifying order cancellation by the client under paragraph 5 of this Clause.

2. Orders will be delivered to the address provided by the user during registration through a carrier contracted by Zentrum. The carrier’s identification, delivery times, and other relevant information necessary for the proper execution of the order will be communicated and made available to the client, particularly during order confirmation, in the order receipt notification referred to in Clause 4 (“Online Contracting”), and in the client’s reserved area.

3. At the time of delivery by the carrier contracted by Zentrum, the client or any other recipient indicated in the order must:

a) Check that the packaging is not tampered with, damaged, and/or otherwise altered;
b) Verify that the number of items delivered matches that indicated in the transport document;

c) Complete the “delivery document” provided by the contracted carrier, noting any issues with the order under the following paragraph and signing it under reservation.

4. If any “issue with the order” is detected under paragraph 3 of this Clause, namely in cases of:

a) “Delay in delivery of the order”;

b) Missing item(s);

c) Transport damage or lack of conformity of the ordered products;

The client or any designated recipient must record these issues in the “delivery document”, refuse delivery, and require the subcontracted carrier to return the purchased product.

5. If the registered client becomes aware of an “order issue,” specifically an “order error” before receiving it, they must contact Zentrum within one hour of order confirmation to request its cancellation. Zentrum will verify whether the order’s condition remains consistent under paragraphs 6 and 7 of Clause 18 (“Right of Withdrawal”), otherwise the client will not be refunded. The non-refund will be duly justified by email.

6. Zentrum is not responsible for any costs of any nature arising from orders refused by the client or their designated representative, or those canceled before receipt, and consequently not delivered or accepted by the carrier.

7. Zentrum will not be liable if the goods or part thereof are lost, misplaced, damaged, or delayed due to circumstances beyond its control or due to acts or omissions by the client, the contracted carrier, or any third party. The risk of loss, misplacement, damage, or delay transfers to the contracted carrier at the moment the goods are made available for transport.

8. For the purposes of this Clause, the delivery time of the order corresponds to the sum of the order preparation time and the shipping time.

9. Any “order issue” verified under this Clause may justify order cancellation by the client, in which case they will be refunded the amounts paid under Clause 17 (“Payment”).

10. The client may opt to collect the purchased product directly from Zentrum’s facilities.

11. Products purchased on the website are delivered worldwide unless otherwise specified in the product information sheet.

Clause 17.

(Payment)

1. When placing an order, the client may choose between the available payment methods, selecting the one most convenient:

a) By “bank transfer in advance” – where payment is made via ATM or online banking systems available through the client’s bank (homebanking, MBWAY), to the IBAN PT50 0033 0000 45341477077 05 (Millennium BCP).

b) By “credit card” – where payment is made by entering the card details (Visa or Mastercard), and the applicable terms of use, including debit conditions, are those established by the client’s credit institution.

c) By “cash on delivery” – payment made upon receipt of the order;

d) By “multibanco” – where payment details (“entity” / “reference” / “amount”) are generated and must be paid within 24 hours via the client’s bank’s online system (homebanking, MBWAY) or at an ATM.

2. When the selected payment method is the one referred to in item a) above – advance bank transfer – the client must send proof of payment to Zentrum’s email address: geral@zentrum-group.com.

3. When the payment method selected is one of those referred to in items b) to d) of paragraph 1 of this Clause, the processing and shipment of the order depend on payment confirmation. To avoid unnecessary delays in such confirmations, we recommend providing a valid contact, as additional information may be required to confirm the order.

4. Online payment is secured by the WORLDPAY service, which allows clients to make payments safely under its own policies, available at https://www.pt.worldpay.com/

5. As part of the fight against internet fraud, order information may be transmitted to third parties for verification purposes, provided they are duly authorized for that purpose (a legitimate third party may include, for example, a law enforcement authority).

Clause 18.

(Right of Withdrawal)

1. A client who is a consumer has the right to withdraw from the agreement without providing any reason, within a maximum period of 14 days from the date of receipt of the order, in accordance with the “delivery document” referred to in Clause 16 (“Order Shipping and Receipt”).

2. The client must communicate their intention to withdraw from the agreement to Zentrum by means of a clear statement, either by email to geral@zentrum-group.com or by registered letter with acknowledgment of receipt sent to Zentrum’s registered office.

3. Upon contract withdrawal, Zentrum shall reimburse the client for the amount paid for the purchased product and/or service within 14 days from the date it was informed of such intention, reserving the right to withhold reimbursement until the returned products are received or the client provides proof of their return, as may be requested by Zentrum.

4. The client’s reimbursement will be made by crediting the amount to the client’s credit account in cases where payment was made by this method, or via bank transfer.

5. The client must return the goods by delivering them to Zentrum’s headquarters without undue delay and no later than 14 days from the date of notifying the contract withdrawal. The deadline is deemed met if the client returns the goods before the 14-day period expires. The client shall bear the direct costs of returning the goods, estimated at approximately €35.00, except in cases where the item cannot be returned by mail or the consumer is geographically distant from Zentrum’s headquarters.

6. The provisions of this Clause do not apply when the client fails to preserve the goods in a condition that allows their return to Zentrum under proper usage conditions, with all their components and accessories, without prejudice to the right to inspect and handle the goods with due care.

7. This Clause also does not apply, and therefore the registered client cannot freely withdraw from the contract, when, in the case of a sealed product, it has been opened and/or unsealed after delivery.

Clause 19.

(Workshop)

1. A client who requests vehicle repair services at Zentrum’s workshop will be notified by phone and/or email after the repair is completed to collect the vehicle, having 48 (forty-eight) hours to do so and to make the corresponding payment. If, after that period from the notification, the vehicle is not collected, the client must pay a daily parking fee of €30.00 + VAT, which will be charged at the time of vehicle collection.

2. Zentrum is not responsible for any damage to vehicles located within its commercial premises for parking purposes (parking is understood as the entire period during which the vehicle remains on Zentrum’s premises and is not under active repair, including delivery, repair waiting period, and collection).

Clause 20.

(Batteries)

1. Zentrum does not sell new batteries. Zentrum exclusively provides battery regeneration and repair services.

§ Exceptionally, since these are used products, Zentrum grants its Clients a conformity warranty period of 18 (eighteen) months or 3 (three) years in the case of reconditioned batteries.

2. When the vehicle is delivered to the client, a battery warranty certificate is issued, which must always be presented in case a claim is made.

VOUCHER CONDITIONS – AIRBAGSZENTRUM:

1. 1. a) The voucher will be issued for orders placed exclusively on the website www.techniczentrum.com, for items valued at €250 + VAT or higher (transportation costs, taxes, and additional fees are not included);

1. 1. b) The voucher will be associated with a purchase invoice, under the conditions described in item a), and may only be used by the client named on that invoice at the time of issue;

1. 1. c) The voucher is valid for 6 months after the date of the invoice mentioned therein;

1. 1. d) The voucher amount is €100 (one hundred euros, including VAT);

1. 1. e) Exclusively, the voucher may be used at the Airbagszentrum brand (www.airbagszentrum.com) for purchases of airbag kits that include, at minimum, a driver’s airbag, passenger’s airbag, dashboard or cover, and front pretensioners;

1. 1. f) The voucher applies only to purchases of the product mentioned in item e), for amounts equal to or greater than €500 + VAT, for airbag kits available in stock. If a supplier order is required, the voucher will not be applicable;

1. 1. g) The voucher is non-transferable, may only be used by the client to whom it was issued, and cannot be exchanged for cash;

1. 1. h) The voucher cannot be combined with other vouchers or promotions in effect;

1. i) The voucher is intended exclusively for professionals in the automotive sector;

VOUCHER CONDITIONS – TECHNICZENTRUM:

1. 1. a) The voucher will be issued for orders placed exclusively with the Airbagszentrum® brand, for items valued at €500 + VAT or higher (transportation costs, taxes, and additional fees are not included);

1. 1. b) The voucher will be associated with a purchase invoice, under the conditions described in item a), and may only be used by the client named on that invoice at the time of issue;

1. 1. c) The voucher is valid for 6 months after the date of the invoice mentioned therein;

1. 1. d) The voucher amount is €50 (fifty euros, including VAT);

1. 1. e) Exclusively, the voucher may be used with the Techniczentrum® brand (www.techniczentrum.com) for purchases made on the website or for part repairs;

1. 1. f) The voucher applies only to purchases of the product mentioned in item e), for amounts equal to or greater than €350 + VAT, for products in stock or for repair services. If a supplier order is required, the voucher will not be applicable;

1. 1. g) The voucher is non-transferable, may only be used by the client to whom it was issued, and cannot be exchanged for cash;

1. 1. h) The voucher cannot be combined with other vouchers or promotions in effect;

1. i) The voucher is intended exclusively for professionals in the automotive sector;

CONSUMER DISPUTE ARBITRATION

CONSUMER INFORMATION

(Law No. 144/2015, of September 8)

We inform our clients that AIRBAGSZENTRUM – SOCIEDADE UNIPESSOAL, LDA provides alternative dispute resolution mechanisms and is bound by membership to the Arbitration Court of the Consumer Information and Arbitration Centre of Porto.

In the event of a consumer dispute, you may contact this Alternative Dispute Resolution entity through the website: www.cicap.pt.

Last updated on September 4, 2025.

AIRBAGSZENTRUM – SOCIEDADE UNIPESSOAL, LDA.